Trust Center
Welcome to AlertMedia's Trust Center.
The AlertMedia Trust Center is a centralized hub designed to provide transparency into our security, compliance, and privacy practices. At AlertMedia, safeguarding customer data and ensuring the highest levels of security are our top priorities. Our Trust Center serves as a resource for customers, partners, and stakeholders to understand how we protect data, adhere to industry regulations, and maintain robust security measures.
Our compliance framework aligns with global standards such as SOC 2, ISO 27001, ensuring that our security and privacy measures meet rigorous industry requirements. Additionally, we prioritize data privacy, providing clear policies on data handling, user rights, and third-party vendor management.
Through continuous improvement, regular security updates, and proactive risk management, AlertMedia remains committed to delivering a secure and reliable platform. Our Trust Center is a testament to our unwavering dedication to trust, security, and compliance.
- Are all personnel required to sign NDA or Confidentiality Agreements as a condition of employment to protect customer/tenant information?
- How do I access and request documents within the AlertMedia Trust Center?
- Can you explain how customer can detect and mitigate outputs generated by the model that are either (a) biased, (b) wrong, or (c) unclear/confusing. Particularly in regard to outputs that would be delivered to our external customers.
- Is the AI Model White Box or Black Box? White Box: refers to artificial intelligence systems, particularly machine learning models, whose internal operations and decision-making processes are transparent and easily understandable to humans, allowing for clear interpretation and verification. Black Box: Lack Transparency, Complex , no option to see decisions that drive the conclusion.
- For what Specific task(s) or purpose(s) is the AI System used?
Security Advisory: FortiBleed Credential Leak
AlertMedia is aware of the newly disclosed FortiBleed credential leak affecting certain Fortinet SSL-VPN devices. Based on our review, no AlertMedia systems, infrastructure, or customer data were affected.
Our security program includes additional controls designed to mitigate the risk of credential compromise and unauthorized remote access. Customers with questions regarding AlertMedia's security posture may contact our Information Security team through the Trust Center.
Security Advisory: Klue Third-Party Application Incident
AlertMedia is aware of the recently disclosed security incident involving Klue, in which a threat actor used stolen OAuth tokens to export CRM data from a number of Klue's customers, including AlertMedia.
Based on our review, no customer data within the AlertMedia platform or the systems supporting our products was affected. Upon being alerted, we immediately disabled Klue and revoked its access, rotated credentials for all third-party Salesforce integrations, and engaged Salesforce, Klue, and external experts to investigate.
Customers with questions regarding AlertMedia's security posture may contact our Information Security team through the Trust Center.
Clarification Regarding Recently Announced Anthropic Models on AWS
AWS recently announced the availability of Anthropic Claude Fable 5 and Mythos-class capabilities through Amazon Bedrock.
AlertMedia does NOT currently use Claude Fable 5 or Anthropic Mythos-class capabilities within customer-facing product functionality, and customer data is not processed by these models as part of AlertMedia services.
The availability of a model through a cloud provider does not result in automatic adoption by AlertMedia. New AI models and capabilities are evaluated through AlertMedia's established security, privacy, legal, and compliance review processes before any production use is approved.
This statement applies specifically to Claude Fable 5 and Anthropic Mythos-class capabilities as announced by AWS on June 10, 2026.
Trust Center Policy Updates
AlertMedia regularly reviews and updates its security, privacy, and compliance policies to ensure alignment with evolving regulatory requirements, industry standards, and our internal governance practices. Recent updates have been published to reflect enhancements to our control environment and documentation clarity.
We encourage customers and partners to review the latest versions of our policies available in the Trust Center.
Security Incident update: AlertMedia is not affected by F5 Vulnerability.
AlertMedia has reviewed the recent security incident affecting F5 products. AlertMedia does not use F5 products in its infrastructure or operations and therefore is not impacted by this vulnerability.